PRIVACY AND COOKIE NOTICE
Actionable Software believes that the protection of your personal data is important and is therefore committed to processing your personal data in a legal, fair, and transparent way.
This Privacy Notice (“Notice”) is addressed to anyone who shares personal data with us in any way. Actionable Software wants to explain the information we collect about you, what we use it for, and with whom we share it. You can also find out your rights and how you can exercise them.
For the purposes of this Notice, personal data refers to any information or set of information that directly or indirectly identifies you, such as your name, email or phone number.
1. WHO ARE WE?
The Actionable Software NV (‘Actionable Software” or “we” or “us”), with registered office at Unit D228 Parkhall Business Centre, 62 Tritton Rd, London, SE21 8DE. It has its headquarters in London, UK. Actionable Software offers a software application that helps restaurants, cafes, enterprises, and delivery locations in managing their operational data channels. Actionable Software offers omni-channel restaurant management to its clients.
This Notice covers how Actionable Software or a Actionable Software-affiliated company may handle your personal data when you interact with us, in your capacity as customer, supplier, business partner or other person with a business relationship with us. For Actionable Software-affiliated companies and their details, please check the list below:
2. HOW DO WE USE YOUR PERSONAL DATA?
If you want to learn more about how we process your personal data, please check the information below.
I. Visiting our Website
Through our website, you have various ways of sharing personal data with us. For example, you can contact us for further information regarding working with us. You can find information about cookies under Section 7.
Why do we process your personal data?
We ask for your personal data in order to contact you and provide you with the information you want.
II. Completing our feedback requests and satisfaction surveys
If you already are our customer we may contact you to ask for feedback regarding our solution and services offered to you. This is to keep improving our products and ensure we meet all your expectations. In this case, Actionable Software already has your contact information.
Why do we process your personal data?
This processing is in our legitimate interest to maintain and improve the relationship with our customers.
III. Managing your commercial relationship with us
A. IF YOU ARE ALREADY OUR CUSTOMER
To make use of the Actionable Software platform as a customer, you will be sent access details from one of our support team at the point of setting up your account.
Why do we process your personal data?
We process this information in the context of the implementation of the agreement between you and Actionable Software. We may also provide you with support services regarding our solutions.
As a customer, we will contact you to keep you informed about the operation of the tool, any product updates, taking care of invoicing etc.
B. IF YOU ARE OUR SUPPLIER
You are a supplier of Actionable Software.
We want to make sure that our relationship with you is founded upon transparency, clear accountability and trust.
Why do we process your personal data?
To manage this relationship with you and to ensure compliance with applicable laws, we may process personal data. This processing is part of the execution and the performance of the agreement between Actionable Software and the supplier and within our legal obligation to keep accounting records.
C. IF YOU ARE OUR POTENTIAL CUSTOMER
You are not yet a Actionable Software customer but you have contacted us for a quote or other information.
Why do we process your personal data?
This processing is in our legitimate interest to maintain the relationship with our potential customers.
D. IF YOU ARE OUR BUSINESS PARTNER
You are a business partner of Actionable Software.
We want to make sure that our relationship with you is founded upon transparency, clear accountability and trust.
Why do we process your personal data?
To manage this relationship with you and to ensure compliance with applicable laws, we may process personal data. This processing is part of the execution and the performance of the agreement between you and Actionable Software and within our legal obligation to keep accounting records
IV. Applying for a job or interacting with us for job opportunities
You are a job applicant and your data will be processed internally by us as part of the recruitment process. If, at the end of the recruitment process, it is decided not to withhold your candidacy we will always ask for your consent for sending you via email job updates and recruitment activities and for keeping your details in our talent pool and contacting you for career opportunities.
Why do we process your personal data?
During the recruitment process we will process your data based on our need to perform a contract to which you are subject, or to take pre-contractual steps at your request. We have a legitimate interest, in particular our necessity to conduct business in a responsible manner and in line with local laws and regulations as well as to protect fundamental rights such as the right of defense, the right to property, and the freedom to conduct a business.
3. HOW LONG DOES ACTIONABLE SOFTWARE KEEP YOUR PERSONAL DATA FOR?
Actionable Software will only keep your personal data for as long as necessary for the purposes described above or to comply with a legal obligation that rests on Actionable Software. The exact length of time we keep personal data depends on the specific processing purpose it was collected for and the statutory retention period for that type of information, as well as local legislation requirements. This has all been formalized and documented on our Data Retention Policy.
Once the retention period has passed, personal data is deleted or anonymized.
4. WITH WHOM DOES Actionable Software SHARE YOUR PERSONAL DATA?
Your personal data will only be processed for the above purposes. In this context, we can appeal to external parties or Actionable Software affiliates. Such third parties and Actionable Software affiliates may only process your personal data in accordance with our strict instructions. Furthermore, these parties are obliged to take the necessary organisational and technical measures to adequately protect your personal data.
I. Actionable Software Affiliates
Your data may be transferred within Actionable Software Group to perform certain processing activities on a global scale, or to support you in the use of our products and services in line with the applicable data protection laws as ensuring that the same level of security is maintained throughout Actionable Software. Each Actionable Software-affiliated company is subject to any data protection legislation that may be applicable in the country in which it is located. This Privacy Notice should not be viewed as a supplement to such local privacy laws and shall not vary or diminish each Actionable Software-affiliated company’s obligations under the applicable data protection legislation. To the extent this Privacy Notice conflicts with any provisions of local privacy laws, such local privacy laws shall take precedence over this Privacy Notice.
II. Service providers and Business Partners
In concrete terms, we rely on third parties for software integration (e.g. software vendors) and hosting purposes (e.g. cloud providers, external data centers). These are vendors engaged by us to support our provision of Actionable Software products and services to you, and the overall operation of our business. We may share your personal data with our service providers for assisting us with our marketing campaigns and targeting of social media users, for instance, via Facebook Lookalikes, Google Ads Customer Match and LinkedIn Ads.
We may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our products and services.
III. Professional Advisors
Professional advisors, such as lawyers, auditors and insurers, in the course of the professional services that they render to us.
IV. Law Enforcement
Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities; Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
Enforce the terms and conditions that govern the Services; and Prevent, identify, investigate and deter fraudulent, harmful, unauthorised, unethical or illegal activity, including cyberattacks and identity theft.
Under no circumstances will your personal data be passed on to third parties for commercial purposes.
5. HOW DOES ACTIONABLE SOFTWARE PROTECT YOUR PERSONAL DATA?
Actionable Software is committed to take all reasonable measures to ensure the protection of your personal data against misuse, loss, and unauthorized access. These measures are always based on the current state of the art and you can find further detail about this on our
6. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?
If you have a complaint, a question, or a problem with the way we process your personal data, you can contact us via the contact details that have been defined in the Contact section.
If you contact us to exercise your rights, we will reply within 1 month. Exceptionally, this can take longer (up to a maximum of 3 months), but we will confirm reception of your request within 1 month. Whether or not you are eligible to exercise your rights is always linked to the processing of the data itself and the legal basis.
When exercising your rights, please always clearly define what right you wish to exercise and in what way (e.g. by e-mail, by post) you wish to obtain the requested information. In addition, we have an identification obligation, so we will always verify whether you are effectively entitled to obtain the requested information, and we may ask for a copy of your ID to verify your identity.
These are some of the rights you may wish to exercise with regards to your personal data:
Right of access and correction
If you want to know which personal data Actionable Software is processing from you and for what purposes, you can contact us. We can give you a free copy of the personal data we process from you. If you believe that your personal data is incorrect or not up to date, you can ask us to correct it.
Right of removal and restriction
You have the right to ask us to delete your personal data. However, if we are legally obliged to keep track of certain personal data for longer, we will not be able to comply with this request. In that case, we will notify you.
If you have reasonable grounds for doing so, you may request that we limit the processing of your personal data. For example, because you dispute the accuracy of your data.
Right of custody
When the processing of your personal data is based on our legitimate interest or is part of a duty of general interest or public authority, you may object in a reasonable manner to the processing of your personal data.
Right to data portability
If we process your personal data on the basis of your (explicit) consent or in the context of the implementation of the agreement between you and us, you may request that we provide you with the personal data you have provided to us in a structured, common and machine-readable format or to transfer it to another controller, provided that the processing is carried out via automated processes.
Right to revoke your consent
When the processing of your personal data by Actionable Software is based on your (explicit) consent, you always have the right to revoke this consent. However, the withdrawal of your consent does not affect the legality of the processing before the withdrawal of your consent.
Right to file a complaint
You have the right to file a complaint with the Belgian supervisory authority relating to Actionable Software’s handling of your personal data if you believe you are not being heard sufficiently by Actionable Software. The contact details can be found below:
Unit D228, Parkhall Business Centre, 62 Tritton Rd, London, United Kingdom, SE21 8DE
7. COOKIES AND RELATED TECHNOLOGIES
Like many websites, we remember certain information through the use of “cookies.” Cookies are small text files that are saved by your browser when you access our Website or Service. We may use both session cookies and persistent cookies to recognize you when you’ve logged in to the Site and to tell us how and when you interact with our Site. We may also use cookies to ensure that our services do not get overloaded, i.e. we may monitor aggregate usage and web traffic routing on our Site. When you visit the Site, we request your permission to use cookies. When you sign up for an account, you agree to the use of cookies in your browser and HTML based emails. This helps us greatly in giving you the best experience possible.
Actionable Software may also use related technologies including web beacons, pixels, and software tokens in order to facilitate your use of the Service. Most notably, the Service uses software tokens (stored securely on Actionable Software-controlled servers) in order to facilitate the logging in to and the functioning of both the Supported Platforms.
I. Essential Cookies
Essential cookies are necessary for our website to work. There are core website functionalities such as security, network management, cookie preferences, access management, which require essential cookies to be enabled. If you disable these, some of the website’s functionalities may not be available.
II. Session Cookies
“Session cookies” remember certain information from your current visit, i.e. login information. This is done to allow you to move easily within the Actionable Software platform. Without these session cookies, we wouldn’t be able to properly provide our Service to you. These session cookies have limited functionalities and expirations, and you will be required to re-enter your Actionable Software login information after a certain period of time has elapsed to protect you against others accidentally accessing your account contents and related personal data. Other examples of our use of session cookies include to track the number of visits by a particular visitor to a page or a feature of the Service.
III. Performance and Remarketing Cookies
We may use third-party vendors, like Facebook Ads and Google Ads, to help deliver ads for relevant Actionable Software services when you visit certain pages on our Site. We may share a cryptographic hash of a common account identifier (such as an email address) with third-party to help us tailor ads and services offered to you. Most browsers allow you to choose whether to accept cookies. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies, before accessing the Site.
Please note that by doing so, some features of the Site and the Service may become unavailable.
8. CONTACT
If you have any questions about our Privacy Notice, or you simply want to exercise your rights as a data subject, please contact us via our contact section on our website.
9. CHANGES
We reserve the right to occasionally update this Privacy Statement. This Privacy Statement was last amended in February, 2024.
We want to make sure that the personal data we hold about you is accurate and up to date. We would therefore appreciate it if you could please keep us informed if your personal data changes during your relationship with us, by emailing via our contact page with the relevant information.
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